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Step 4: View the Council Dashboard - FixMyStreet Walkthrough

Sign in as council admin and browse all reports on the map

Walkthrough progress

Step 4 of 6 • 3 minutes

Step 4 3 minutes

View the Council Dashboard

Sign in as a council officer and see all citizen reports on a map. Filter by category and status to understand the council's operational view.

Expected outcome

  • You are signed in as the council admin user
  • You can see all 260+ reports displayed on the council map view
  • You understand how the council views and filters reports by category and status

Sign in as council admin

  1. Go to the sign-in page

    Click "Sign in" in the top-right corner of the FixMyStreet homepage, or navigate directly to /auth on your FixMyStreet URL.

  2. Enter your admin credentials

    Use the AdminUsername and AdminPassword from Step 1 (the CloudFormation Outputs tab).

  3. Navigate to the council reports view

    Once signed in, navigate to /reports/NDX+Demo+Council on your FixMyStreet URL. This shows all reports submitted to the NDX Demo Council on a single map view.

    Tip: You can also reach this page by clicking "All reports" in the navigation, then selecting the council area.

NDX Demo Council reports page showing a map with report pins and a list of reports with categories and statuses
The council reports page with map overview and filterable report list

Explore the council view

The council reports page gives you an operational overview of all citizen reports. Try these actions:

Filter by category

Use the category filter to show only specific types of reports. For example, filter to "Potholes" to see all road surface issues on the map at once. This is how a highways team would triage their workload.

Filter by status

Switch between "Open", "In progress", and "Fixed" to see reports at different stages. This helps councils understand their backlog and resolution rates.

View report details

Click on any report in the list or on the map to see full details. As a council officer, you will see additional options for updating the status and adding internal notes.

Spot patterns

Look at the map for clusters of reports. Areas with many pins may indicate a systemic issue (e.g., a road that needs resurfacing) rather than individual problems. This spatial view is powerful for resource planning.

Update a report status

As a signed-in council admin, you can update the status of any report:

  1. Open any report by clicking on it from the map or list view.
  2. Scroll down to the update section below the report details.
  3. Change the status using the dropdown (e.g., from "Open" to "In progress" or "Fixed").
  4. Add a public update — type a message that the citizen will see, such as "We have scheduled this pothole for repair next week."
  5. Submit the update — the report status will change and the citizen would receive an email notification in a production deployment.

What to notice: The council dashboard turns citizen reports into actionable work items. The spatial view, filtering, and status tracking give councils real-time visibility into street issues across their entire area.

Troubleshooting: Cannot sign in with admin credentials

If the admin credentials do not work:

  • Double-check the username and password from the CloudFormation Outputs tab
  • Passwords are case-sensitive — copy and paste to avoid errors
  • Make sure you are using the admin email, not a citizen account
  • Try clearing your browser cookies for the site and signing in again

Need help?

If you're stuck, check the troubleshooting section or contact us.