Step 1: Find Your Credentials - FixMyStreet Walkthrough

Get the FixMyStreet URL and admin credentials from CloudFormation outputs

Step 1 of 6 • 2 minutes

Step 1 2 minutes

Find Your Credentials

Get your FixMyStreet URL and council admin credentials from the CloudFormation stack outputs.

Expected outcome

• ✓ CloudFormation stack shows CREATE_COMPLETE status
• ✓ FixMyStreetUrl output is visible in the Outputs tab
• ✓ AdminUsername and AdminPassword are noted down

How to find your credentials

1. Open the CloudFormation console

   Go to CloudFormation console in us-east-1 (N. Virginia)

2. Find your stack

   Look for a stack named ndx-try-fixmystreet-[timestamp]

   The status should be CREATE_COMPLETE

3. Click on the stack name

   This opens the stack details page.

4. Go to the "Outputs" tab

   You will see a list of outputs from the deployment.

5. Note down these three values

   FixMyStreetUrl: The URL to access FixMyStreet
   https://[random-id].cloudfront.net

   AdminUsername: The council admin email address

   AdminPassword: Auto-generated secure password

The CloudFormation Outputs tab with your FixMyStreet URL, admin username, and password

Tip: Keep these credentials handy. You will need them in Step 4 to access the council admin dashboard.

What you should see

When you open the FixMyStreet URL, you should see:

• The FixMyStreet homepage with a search box
• A prompt to enter a postcode or street name
• The NDX Demo Council branding

Troubleshooting: Stack not showing CREATE_COMPLETE

If your stack shows CREATE_IN_PROGRESS:

• Wait 15 to 20 minutes for deployment to complete — this scenario provisions a database, EFS, and Fargate service
• Refresh the CloudFormation console page
• Check the "Events" tab to see deployment progress

If your stack shows CREATE_FAILED or ROLLBACK_COMPLETE:

• Check the "Events" tab to see which resource failed
• Common issues: IAM permissions, service quotas, or region availability
• Try deleting the stack and redeploying
• Contact support if the issue persists

Troubleshooting: Site shows an error or CloudFront error

If the FixMyStreet page shows an error:

• Wait 2 to 3 minutes after stack completion — CloudFront may still be propagating
• Try refreshing the page or opening in a private/incognito window
• Check you are using the correct URL from the Outputs tab
• The Fargate service may still be starting — check the ECS console for task status

Need help?

If you're stuck, check the troubleshooting section or contact us.

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