Skip to main content

Alpha This is a new service. Help us improve it and give your feedback by email.

FixMyStreet Walkthrough

Step-by-step guide to exploring the FixMyStreet citizen problem reporting platform

Try FixMyStreet

See how a citizen reporting platform works in 20 minutes

Experience FixMyStreet with 260 realistic demo reports across Camden. Report a problem, explore the council dashboard, and understand the architecture.
No technical knowledge required

This walkthrough guides you step-by-step through the citizen and council experience. You will browse a map, submit a report, and explore an admin dashboard. Perfect for service managers, councillors, and anyone evaluating citizen engagement tools.

What you'll do

In this 20-minute walkthrough, you'll:

  1. Find your credentials - Get the FixMyStreet URL and admin login from CloudFormation (2 minutes)
  2. Explore the citizen view - Browse the map, search by postcode, and view existing reports (3 minutes)
  3. Report a problem - Submit a new report as a citizen with location, category, and description (4 minutes)
  4. View the council dashboard - Sign in as council admin and see all reports on a map (3 minutes)
  5. Explore the admin panel - Browse report statistics and manage reports from the admin perspective (3 minutes)
  6. Understand the architecture - Review the AWS infrastructure powering the platform (2 minutes)

Before you start

Important You must have already deployed the FixMyStreet scenario via NDX:Try.

Deploy the FixMyStreet scenario if you haven't already. Deployment takes 15 to 20 minutes.

What you'll learn

For service managers

  • How residents report problems to their council
  • The council dashboard for managing and prioritising reports
  • How categories and statuses help triage street issues
  • Potential for reducing phone-based reporting

For technical staff

  • Container-based architecture on AWS Fargate
  • PostgreSQL with PostGIS for geospatial data
  • CloudFront for HTTPS and global caching
  • EFS for persistent photo storage
  • OpenStreetMap integration for mapping

What's included in the demo

260 Demo reports

Realistic problem reports across Camden including potholes, streetlights, graffiti, and more

150 Updates

Citizen comments and council responses showing the full report lifecycle

15 Citizen users

Simulated residents who have reported problems and left updates

Start walkthrough

Takes approximately 20 minutes

Need help?

If you're stuck, check the troubleshooting section or contact us.