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This is a prototype vision of how a future government service could work. It's not a real service yet, but we're exploring what it could look like. Your feedback will help shape the real service.

Walkthrough Complete - Council Chatbot

You’ve completed the Council Chatbot walkthrough

Walkthrough complete

You've experienced an AI chatbot for council services

Congratulations! You've just experienced how AI can transform resident services. In 10 minutes, you've seen what would have taken weeks of research and demos with traditional software vendors.

What you've learned

💬 Natural conversation

The chatbot understood questions in plain English, not keywords. It handled location context, follow-ups, and different phrasings naturally.

Value: Residents get help without learning how to "search correctly"

📚 Council-specific knowledge

Responses came from your council's knowledge base, not generic AI training. Accurate, authority-specific answers without expensive customization.

Value: Trust and accuracy without building from scratch

⚡ Instant responses

Sub-3-second responses for complex queries. No menus to navigate, no pages to click through, no waiting on hold.

Value: 24/7 self-service that residents will actually use

💷 Cost-effective scaling

Serverless architecture means you pay per conversation, not per resident. Zero cost when idle, automatic scaling when busy.

Value: No upfront investment, costs match actual usage

Next steps

Generate Evidence Pack

Create your business case with what you've learned. Perfect for committee papers.

Generate Evidence Pack

Return to Council Chatbot

Review deployment options, costs, and technical details.

Back to scenario

Try Another

Explore more AI scenarios for local government.

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Important Remember to clean up your AWS resources

Clean up your resources

Your chatbot resources will automatically delete after 2 hours, but you can delete them now to stop any further charges:

  1. Go to CloudFormation console
  2. Find your stack: ndx-try-council-chatbot-[timestamp]
  3. Select the stack and click "Delete"
  4. Confirm deletion - this takes 2-3 minutes

Estimated cost so far: Less than £0.50 for a 10-minute evaluation

What if I want to keep exploring?

If you want to continue testing the chatbot:

  • Resources will auto-delete after 2 hours total (from deployment)
  • Cost: approximately £2-3 per hour of active testing
  • Maximum cost: £10 (enforced by template configuration)

You can redeploy the scenario anytime to start fresh.

Questions or feedback?

We'd love to hear about your experience with this walkthrough:

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Need help?

If you're stuck, check the troubleshooting section or contact us.