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Council Chatbot Walkthrough

Step-by-step guide to trying the Council Chatbot with realistic queries

Try the Council Chatbot

15 minutes to see if this solves your problem

No deployment needed. Experience the chatbot with realistic council questions right now.
No technical knowledge required

This walkthrough guides you step-by-step through asking questions to the chatbot. You'll copy and paste sample questions - that's it. Perfect for service managers, councillors, and anyone evaluating AI for council services.

What you'll do

In this 10-minute walkthrough, you'll:

  1. Access the chatbot - Find the chatbot URL from your deployed stack (2 minutes)
  2. Ask your first question - Copy and paste a bin collection query to see instant AI responses (3 minutes)
  3. Try your own questions - Explore 10 sample questions across different council services (4 minutes)
  4. Notice the details - See how the chatbot handles complex queries, context, and UK-specific information (1 minute)
  5. Update the knowledge base - Upload a new document and see the chatbot learn it in minutes (5 minutes)

Before you start

Important You must have already requested the Council Chatbot scenario via NDX:Try.

Deploy the Council Chatbot scenario if you haven't already. Deployment takes 3 to 5 minutes.

Sample data check

Ready Sample data is pre-loaded and ready to use.

What you'll learn

For service managers

  • How residents would interact with the chatbot
  • Types of questions it can answer accurately
  • How it handles complex multi-step queries
  • Potential call centre volume reduction

For technical staff

  • Natural language understanding capabilities
  • Context retention across conversation
  • Bedrock Knowledge Base with RAG retrieval
  • Guardrails for content safety and PII protection
  • Response quality and accuracy

Sample questions you'll try

We've prepared 10 realistic council questions across different service areas:

♻️ Waste & Recycling (3)

  • Bin collection day
  • Report missed collection
  • Recyclable items

💷 Council Tax (2)

  • Council tax payment
  • Council tax reduction

🏗️ Planning (2)

  • Shed planning permission
  • Object to planning

🏛️ General Services (3)

  • Town hall hours
  • Report pothole
  • Register to vote
Start walkthrough

Takes approximately 15 minutes

Need help?

If you're stuck, check the troubleshooting section or contact us.