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This is a prototype vision of how a future government service could work. It's not a real service yet, but we're exploring what it could look like. Your feedback will help shape the real service.

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Automatically identify and redact personal information, sensitive data, and exempt content from documents before FOI release. Reduce response time by 60%.

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AI-powered resident Q&A assistant that answers queries 24/7

Deploy an intelligent chatbot that can answer common resident questions about council services, bin collections, planning applications, and more. Uses Amazon Bedrock for natural language understanding with pre-configured council knowledge.

What you'll learn

  • Amazon Bedrock
  • Conversational AI
  • CloudFormation basics
  • Lambda functions

Business outcomes

  • Reduce call centre volume by handling routine queries
  • Provide 24/7 resident support without additional staffing
  • Improve resident satisfaction with instant responses

AWS services used

Amazon Bedrock Amazon Lex AWS Lambda Amazon S3

At a glance

Time
15 minutes
Cost
FREE via NDX:Try
Audience
Service manager
Security
Sandbox isolated

Try the walkthrough

Experience this scenario step-by-step with our guided walkthrough. No deployment required - see the actual screens and functionality.

Start walkthrough (4 steps)

Takes approximately 15 minutes

Not ready to deploy? Watch instead

Demo video coming soon

We're preparing a walkthrough video for this scenario. In the meantime, you can:

Screenshot walkthrough

Screenshots coming soon

We're preparing annotated screenshots for this scenario. In the meantime, you can:

Need hands-on guidance?

Not ready to deploy yourself? Our implementation partners can guide your team through a live evaluation session.

During a 30-60 minute guided tour, a vetted implementation partner will:

  • Walk through the Council Chatbot scenario with your team
  • Answer technical and business questions in real-time
  • Help you understand how this applies to your council's needs
  • Provide guidance on next steps and procurement options

No AWS account required - the partner handles the deployment while you observe and learn.

Schedule a partner tour

Free of charge. No commitment required.

About our implementation partners

Our implementation partners are:

  • Vetted by AWS - accredited AWS Partners with local government experience
  • Public sector specialists - experienced in council requirements and procurement
  • G-Cloud listed - available through existing public sector frameworks
  • Regional coverage - partners available across the UK

Contact us if you'd like to learn more about our partner network.

Deploy to Innovation Sandbox

Try at No Cost

AWS is providing this evaluation completely FREE
as part of the NDX:Try programme

What this means for your council:

  • Zero cost to deploy and explore this scenario
  • No commitment - experiment freely with AWS services
  • Full functionality - access all features during evaluation
  • Automatic cleanup - resources are removed after 2 hours
About the NDX:Try programme

NDX:Try is a partnership between AWS and UK local government to help councils explore cloud technology without financial risk.

Through this programme, councils can deploy real AWS services, test scenarios relevant to their needs, and make informed decisions about cloud adoption - all at no cost.

Before you deploy

Deploy to Innovation Sandbox

Opens AWS CloudFormation Console in a new tab

You'll be redirected to the AWS CloudFormation Console to complete deployment in your Innovation Sandbox account.

What happens next:

  1. Review the pre-filled parameters (no changes needed)
  2. Acknowledge the IAM capabilities checkbox
  3. Click "Create stack" to start deployment
  4. Wait 3-5 minutes for resources to deploy
Continue to AWS Console

What happens next

After clicking deploy, you'll be taken to the AWS CloudFormation Console to complete the deployment.

Estimated time: 3-5 minutes

View deployment phases
  1. Creating IAM roles (~30 seconds)
  2. Creating S3 bucket for knowledge base (~10 seconds)
  3. Creating Lambda functions (~60 seconds)
  4. Configuring Amazon Lex bot (~120 seconds)
  5. Setting up Bedrock integration (~30 seconds)

In the CloudFormation Console

  1. Review parameters - All settings are pre-filled. No changes needed.
  2. Acknowledge capabilities - Tick the checkbox to allow IAM resource creation.
  3. Click "Create stack" - This starts the deployment.
  4. Monitor progress - Watch the Events tab for real-time updates.

How to know when it's done

Success

Stack status shows CREATE_COMPLETE in green.

Failure

Stack status shows ROLLBACK_COMPLETE in red.

View your CloudFormation stacks (opens in new tab)

Tip: The Events tab in CloudFormation Console auto-refreshes every few seconds. You don't need to manually refresh the page.